How has patient been getting to appointments before admission?
Paratransit, ModivCare, VA, Kaiser, ask and arrange transportation with existing service provider.
ModivCare for Alameda Alliance and San Francisco Health Plan
MTRANS: ModivCare ID #51584
Create a TripCare login
NPI #
Get Patient and Family involved
download the MyModivCare app.
They can help manage the transportation as well.
5:00 am surgery appointment?
Make sure a provider is assigned to your request. Call the provider the day before to confirm. Don’t know how to get in touch with the provider? Check the provider page on the this website.
No provider assigned?
Call MTRANS
Who cancelled my ride ?
ModivCare lets the driver cancel
New Dialysis patient admit that uses ModivCare: A new order and PCS not necessary
Call ModivCare and change the pick up address to your facility
Bad Service?
ModivCare Escalation Phone Number
866 779 0569
Provider number
866 529 2128
Request MTRANS ID #51584 for last minute transport orders, If ModivCare says they can’t assign to MTRANS then tell call taker to post request to MarketPlace: MTRANS will accept the order there
If your scheduled MotivCare transport doesn’t show up:
Immediately call 510 319 7430, MTRANS will request details, we may be able offer a courtesy transport: NO Charges
Contra Costa Health Plan - San Mateo Health Plan
MTRANS transfers dozens of patients from one county to another each week
The patients’ home County Plan is obligated to provide transportation until eligability changes
CCHP manages it’s own transportation similar to Medi-Cal
MTRANS is an Enrolled Medi-Cal provider but is not In-Contract with CCHP
Consider these local Providers
Bay Medic offers NEMT
Gurney and wheelchair
HPSM uses American Logistics as its broker
Providers such as MTRANS
Can’t bill HPSM directly
and MTRANS is not
IN-Contract with American Logistics
Transportation Brokers
MTRANS will accept your request when we have direct billing privileges, but Brokers are usually managing the plans, for Example: United Medicare advantage use ModivCare as the broker, Aetna Advantage uses Access2Care, Kaiser uses MTM
MTRANS works with all three and 9 others
MTRANS will tell you which Broker to call.
Kaiser Transport HUB - Nor Cal
833 226 6760
Kaiser has different transportation options depending on the Plan
If your scheduled Kaiser transport isn’t picked up and the Hub does not answer the phone
Immediately Call 510 319 7430 MTRANS will request details and offer a courtesy transport (no charges)
MTRANS is an Enrolled MediCal provider and will accept your request
Authorization is time consuming, the RATE offered is low
Help MTRANS by doing this….
Click on Scheduling Form
follow prompts
request MTRANS
Benefits will send a secure email to MTRANS
It will say it is “Authorized by Benefits” and will offer incentives
This process allows MTRANS to get a higher rate and bypass the Authorizations process
This is what we get paid
Methadone Patients can often get deliveries directly to your facility
If transport is required:
MTRANS has a lock box in every van
Consider mobile services covered by Medi-Cal and MediCare before transportation
Escorted transports:
DMV, SS Office, Banks
No needed attendant
Does your Facility utilize Highland Hospital frequently for patient appointments?
MTRANS contracts with 7 Nursing homes to provide 2 dedicated wheelchair vans for Highland Hospital transports Monday-Friday
Patient stranded/lost at Highland?
Call 510 319 7430
Sending a Patient Out ?
Use this reference for expedited admission regardless of Provider called
Gurney-Chair vs Gurney
The gurney-chair is unmatched in terms of safety: Dual Disc brakes, additional foot brake, 450 lbs. capacity, and a hydraulic lift with 3 feet of elevation.
(All long-distance wheelchair orders are done in Gurney-Chair, charged wheelchair rate)
Gurney Chair Service Policy
Facility - Pay request
Patients must be under 450 lbs
Your staff (CNA) might be asked to assist with transfer
Escorted Service Level:
MTRANS transport staff stands-by for duration of appointment and acts your facility representative
(Arranges Conference call between your nurse and medical staff at appointment, or anything else required)
The Purpose of Visit Guarantee-No Charges Apply
When your facility sends out a patient with MTRANS and the purpose of visit doesn't happen:
Your facility is not charged. XRAY down, doctor no-show, patient refuses, situation at Highland, ect
Cancel, reschedule, combine appointments: No Charges
Additional procedures added on while patient is out with MTRANS:
Going to ortho then labs and MRI added on: no charges apply
At Medical office and doctor orders a direct admit to ER: use reference
The MTRANS Guarantee applies to all non-insurance orders
Private Pay family requests are charged after the transport is completed, by payment link
Not Accepted: CASH, CHECKS, CREDIT CARDS
Facilities are invoiced once a month directly to AP, copied to BOM and Admin
Your Facility is added as Additional Insured on the MTRANS Policy
Survey coming up?
Transport Agreement, Certificate of Insurance, Driver Log, Specific documentation, ect..
(all available)
