Want a $10,000 monthly Bill from MTRANS ?
( Nursing Homes get them.)
Find and Utilize the Transport Benefit
Transport Benefit Management:
ModivCare for Alameda Alliance and San Francisco Health Plan
ModivCare manages our local plans, and it will work. But it takes Nursing Home staff, patients, and families working together to make it happen
Create a TripCare login
NPI #
Request MTRANS ID #51584
Bad Service?
ModivCare Escalation Phone Number
866 779 0569
Provider number
866 529 2128
Get Patient and Family involved
download the MyModivCare app.
They can help manage the transportation as well.
Who cancelled my ride ?
ModivCare lets the driver cancel
New Dialysis patient admit that uses ModivCare: A new order and PCS not necessary
Call ModivCare and change the pick up address to your facility
Have more questions about ModivCare and TripCare utilization?
Your MTRANS Field Manager will stop by to discuss
If your scheduled MotivCare transport doesn’t show up:
Immediately call 510 319 7430, MTRANS will request detail, we may be able offer a courtesy transport NO Charges
Contra Costa Health Plan - San Mateo Health Plan
MTRANS transfers dozens of patients from one county to another each week
The patients’ home County Plan is obligated to provide transportation until eligability changes
CCHP manages it’s own transportation similar to Medi-Cal
MTRANS is an Enrolled Medi-Cal provider but is not In-Contract with CCHP
Consider these local Providers
Bay Medic offers NEMT
Gurney and wheelchair
HPSM uses American Logistics as its broker
Providers such as MTRANS
Can’t bill HPSM directly
and MTRANS is not
IN-Contract with American Logistics
Over 4,378 Health Plans in the US
offer some form of Transport Benefit
381 Transport Brokers are contracted with those plans
Seeking out which Broker manages a given plan will allow for easy scheduling
MTRANS is In-Contract with 12
MTRANS, will tell you which broker to use
Does your nursing home have an In-Facility Kaiser office or Rep?
If not MTRANS can bring clarity to this confusing situation
Kaiser Transport HUB - Nor Cal
833 226 6760
Kaiser has different transportation options depending on the Plan
If your scheduled Kaiser transport isn’t picked up and the Hub does not answer the phone
Immediately Call 510 319 7430 MTRANS will request details and offer a courtesy transport (no charges)
MTRANS is an Enrolled MediCal provider and will accept your request
Authorization is time consuming, the RATE offered is low
Help MTRANS by doing this….
Click on Scheduling Form
follow prompts
request MTRANS
Benefits will send a secure email to MTRANS
It will say it is “Authorized by Benefits” and will offer incentives
This process allows MTRANS to get a higher rate and bypass the Authorizations process
This is what we get paid
Does your Facility utilize Highland Hospital frequently for patient appointments?
MTRANS contracts with 7 Nursing homes to provide 2 dedicated wheelchair vans for Highland Hospital transports Monday-Friday
By combining resources, volume and the TRANSPORT BENEFIT, MTRANS always has transport available within 20 minutes of call time
Patient stranded/lost at Highland?
Call 510 319 7430
Ambulance Providers bill Medicare
When scheduling transport for a patient, consider an Ambulance provider
Does your facility have a policy on patient Co-Pays when staff schedule transport?
Call MTRANS for guidance. Our round-trip rates are often lower than the Co-Pay
Gurney-Chair service policy
Facility - Pay request
Patients must be under 400lbs
Your staff (CNA) might be asked to assist with transfer
MTRANS transport staff stands-by for duration of appointment and acts your facility representative
(Arranges Conference call between your nurse and medical staff at appointment, or anything else required)
Methadone Patients can often get deliveries directly to your facility
If transport is required:
MTRANS has a lock box in every van and
a FRC(Facility Representative Credential)
“We sign, secure, deliver”
Consider mobile services covered by Medi-Cal and MediCare before transportation
The Purpose of Visit Guarantee-No Charges Apply
When your facility sends out a patient with MTRANS and the purpose of visit doesn't happen,
Your facility is not charged. XRAY down, doctor no-show, patient refuses, situation at Highland, ect
Cancel, reschedule, combine appointments: No Charges
The MTRANS Guarantee applies to all non-insurance orders
Private Pay family requests are charged after the transport is completed, by payment link
Cash, Checks, Credit Card over the phone, not accepted
Facilites are invoiced once a month directly to AP, copied to BOM and Admin
Your Facility is added as Additional Insured on the MTRANS Policy
Survey coming up ?
Transport Agreement, Certificate of Insurance, Driver Log, Specific documentation, ect..
Sending a Patient Out ?
Use this reference for expedited admission regardless of Provider called
Escorted transports
DMV, SS Office, Banks
No needed attendant
Consider Onward by Royal Ambulance